Terms of Service

1. Acceptance and authority

These Terms of Service ("Terms") are a binding agreement between you and Panchbhai Technologies LLP("Privisol," "Company," "we," "us," or "our") governing your access to and use of Privisolwebsites, applications, software, APIs, documentation, and related services (collectively, the "Services").

By accessing or using the Services, clicking to accept these Terms, or creating an account, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind that organization, and "you" includes that organization and its authorized users. If you do not agree, do not use the Services. You must be at least 18 years old and legally capable of entering into this agreement.

A signed order form, enterprise agreement, data processing agreement, or other written agreement between you and us takes precedence over these Terms to the extent of a conflict.

2. The Services

Privisol provides tools for access control, authentication and authorization workflows, device inventory and posture, security policy management, compliance assessments, document and evidence management, implementation tracking, findings, reports, training, privacy operations, integrations, and related administrative or AI-assisted features. Features may vary by plan, configuration, geography, or release.

We may improve, modify, replace, suspend, or discontinue features. We will use commercially reasonable efforts to give advance notice of material reductions to paid Services where practicable. Beta, preview, evaluation, and free features may be changed or withdrawn at any time and are provided without service commitments.

The Services support your security and compliance activities but do not constitute legal, audit, accounting, certification, or professional advice. Use of the Services does not guarantee compliance, certification, security, or prevention of incidents.

3. Accounts and administrators

You must provide accurate account information, keep it current, protect credentials and API keys, use reasonable security measures including multi-factor authentication where available, and promptly notify us of suspected unauthorized access. You are responsible for activity under your accounts and for all users you authorize.

Organization administrators may provision or remove users, manage access, configure integrations and policies, access or export Customer Content, and control other account settings. You are responsible for administrator selection and permissions. If an account is created using an organization-controlled email address, the account may become subject to that organization's administration after appropriate verification.

4. Customer responsibilities

You are responsible for:

• using and configuring the Services appropriately for your organization;
• determining and complying with laws, regulations, contracts, and internal policies that apply to you;
• providing all required notices and obtaining all rights, permissions, and lawful bases for Customer Content;
• the accuracy, quality, legality, and integrity of Customer Content and instructions;
• reviewing outputs, recommendations, findings, generated text, and reports before relying on them; and
• maintaining appropriate backups, business continuity measures, and independent professional review.

You must not use the Services as the sole basis for decisions that produce legal or similarly significant effects on an individual without appropriate human review and any notices, consent, or safeguards required by law.

5. Customer Content and service data

"Customer Content" means data, documents, text, images, records, configurations, credentials, prompts, and other material submitted to or processed through the Services by or for you. As between the parties, you retain ownership of Customer Content. You grant us and our subprocessors a worldwide, non-exclusive, limited licence to host, copy, transmit, display, modify, and otherwise process Customer Content only as necessary to provide, secure, support, and improve the Services, comply with law, and follow your documented instructions.

You represent that you have all rights necessary to provide Customer Content and permit this processing. Do not submit highly sensitive data, secrets, or regulated information unless your agreement and configuration expressly support it and you have implemented suitable safeguards.

We may generate and use telemetry, diagnostic, usage, and statistical data about operation of the Services. We may also use aggregated or de-identified information that cannot reasonably identify you or any individual to operate, secure, analyse, and improve our services and business.

6. AI-assisted features

Some features may use machine learning or third-party model providers to analyse Customer Content or generate suggestions, summaries, mappings, findings, or other output. Outputs may be incomplete, inaccurate, non-unique, or unsuitable for your circumstances. You are responsible for evaluating output, applying human judgment, and verifying it against authoritative sources before use.

Except for your rights in Customer Content, we do not promise that output is unique or that you own rights in it. Similar output may be generated for others. You may not use AI-assisted features to make unlawful automated decisions, develop competing models through extraction, or bypass usage and safety restrictions.

7. Acceptable use

You must not, and must not enable anyone else to:

• use the Services unlawfully or violate another person's rights;
• upload malicious code or content that is deceptive, infringing, defamatory, abusive, discriminatory, or otherwise harmful;
• gain unauthorized access to accounts, systems, data, or networks, or defeat security or usage controls;
• probe, scan, or test vulnerabilities without our prior written authorization;
• interfere with, overload, disrupt, or degrade the Services or another user's use;
• reverse engineer, decompile, disassemble, scrape, or attempt to derive source code, models, or non-public components except where law prohibits this restriction;
• copy, resell, sublicense, lease, or provide the Services as a service bureau unless expressly authorized;
• misrepresent identity or affiliation, share credentials, evade limits, or use unauthorized automation;
• use the Services to create malware, facilitate cyber abuse, surveil people unlawfully, or discriminate unlawfully; or
• remove proprietary notices or use the Services to build or benchmark a competing product without written permission.

We may investigate suspected misuse and remove content, restrict functionality, suspend access, preserve evidence, or report conduct where reasonably necessary to protect the Services, users, third parties, or comply with law.

8. Fees, taxes, and renewals

Fees, usage limits, subscription periods, renewal terms, and payment schedules are stated in your order form or checkout flow. Unless otherwise stated, fees are due in advance, non-cancellable, and non-refundable except as required by law. You authorize us and our payment providers to charge applicable fees and taxes. Overdue undisputed amounts may accrue lawful interest and may result in suspension after notice.

9. Intellectual property and feedback

We and our licensors retain all rights in the Services, including software, models, workflows, designs, documentation, trademarks, and improvements. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, provided we do not publicly identify you as the source without permission.

10. Confidentiality, privacy, and third parties

Each party will protect the other party's non-public confidential information using reasonable care and use it only to perform or exercise rights under the parties' agreements. These duties do not apply to information that is public without breach, independently developed, rightfully received without restriction, or already known without a confidentiality duty. A party may disclose information where legally required after giving notice when permitted.

Our Privacy Policy describes how we handle personal information. Customer Content processed on your behalf may also be governed by a data processing agreement. Third-party services and integrations are governed by their own terms; we are not responsible for third-party products you choose to enable.

11. Suspension and termination

You may stop using the Services at any time. Subscription termination and refunds are governed by your order form. We may suspend or terminate access if you materially breach these Terms, fail to pay, create a security or legal risk, use the Services fraudulently or unlawfully, or if required by law. Where reasonable, we will provide notice and an opportunity to cure before suspension or termination.

Upon termination, your right to use the Services ends. Subject to your agreement, applicable law, and our retention practices, you should export Customer Content before termination. Provisions that by nature should survive will survive, including payment, ownership, confidentiality, disclaimers, liability limitations, indemnity, and disputes.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and that the Services will be uninterrupted, error-free, secure, or meet every legal, audit, or compliance requirement.

Internet, cloud, AI, and third-party systems involve inherent risks. We do not warrant Customer Content against every loss, breach, corruption, or unauthorized access, or guarantee that findings or outputs will identify every risk or issue. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, anticipated savings, or data, even if advised that such damages were possible.

Our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees paid or payable by you for the Services during the twelve months before the event giving rise to the claim. If you use only free Services, our total aggregate liability will not exceed INR 10,000.

These limitations apply to all theories of liability and collectively to us and our affiliates, licensors, and suppliers. They do not limit liability that cannot be limited under applicable law, or your payment obligations, misuse of our intellectual property, breach of acceptable-use duties, or indemnification obligations.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Panchbhai Technologies LLP, its affiliates, and their personnel from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal fees arising from Customer Content, your unlawful or unauthorized use of the Services, your breach of these Terms, or your infringement or violation of another person's rights. We will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits our fault or imposes obligations on us without written consent.

15. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Before filing a formal claim, each party will attempt in good faith for 30 days to resolve the dispute after written notice.

If unresolved, the courts located in Hyderabad, Telangana will have exclusive jurisdiction, and each party consents to that venue. Either party may seek urgent injunctive or equitable relief to protect security, confidential information, or intellectual property. Mandatory consumer or statutory rights remain unaffected.

16. General terms

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. The parties are independent contractors. These Terms do not create employment, partnership, agency, fiduciary, or third-party-beneficiary relationships.

If a provision is unenforceable, it will be modified only as needed and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience. These Terms and incorporated agreements are the entire agreement about their subject matter and supersede prior understandings.

We may update these Terms to reflect changes to the Services, law, or business. We will post the revised Terms and update the date above, and will provide additional notice of material changes where required. Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Services.

17. Contact

Questions or legal notices concerning these Terms may be sent to: